Digital Service Delivery

Digital Service Overview

Plan My Money provides digital financial calculator services through our web-based platform. Our premium subscription service gives you instant access to advanced calculators and financial planning tools without any physical shipping or delivery.

Instant Premium Access

Once your payment of ₹199 is successfully processed, you receive immediate access to all premium features on our platform. No waiting, no shipping delays - just instant activation.

What You Get Instantly:

Service Activation Process

Our digital service activation is designed to be quick, seamless, and automatic. Here's how it works:

Service Delivery Timeline

Our digital service delivery is designed for maximum speed and convenience:

Delivery Schedule:

• Payment Verification: Within 30 seconds of successful payment
• Account Activation: Immediate (within 1 minute)
• Email Confirmation: Within 5 minutes
• Full Feature Access: Immediate upon activation
• Customer Support: Available 24/7 for any assistance

Activation Confirmation:

You'll know your premium access is active when you see:

• Premium badge on your account dashboard
• Access to all advanced calculator features
• Email confirmation with your subscription details
• Updated account status showing premium validity period

Access Requirements

To use our premium digital services, ensure you meet these basic requirements:

Technical Requirements:

• Internet Connection: Stable internet connection for web access
• Web Browser: Chrome, Firefox, Safari, or Edge (latest versions)
• JavaScript: Must be enabled in your browser
• Device: Desktop, laptop, tablet, or smartphone
• Screen Resolution: Minimum 320px width for mobile compatibility

Account Requirements:

• Valid email address for account registration
• Secure password meeting our security standards
• Verification of email address
• Agreement to our Terms of Service

Service Availability

Our digital platform is designed to provide reliable access to your premium features:

Platform Uptime:

• Target Uptime: 99.9% availability
• 24/7 Access: Available round the clock
• Global Access: Accessible from anywhere in the world
• Multiple Devices: Use on unlimited devices with same account

Scheduled Maintenance:

• Regular maintenance windows: 2 AM - 4 AM IST (if required)
• Advance notification for any planned downtime
• Emergency maintenance with minimal service interruption
• Status updates on our social media channels

Service Geographical Coverage:

• Primary focus: Indian users with INR calculations
• Global accessibility for international users
• Localized content for Indian financial regulations
• Multi-currency support for basic calculations

Account Management

Managing your premium subscription is simple and user-friendly:

Account Dashboard Features:

• Subscription Status: View current plan and expiry date
• Usage Statistics: Track your calculator usage
• Saved Calculations: Access previously saved results
• Profile Settings: Update personal information
• Payment History: View all transaction records

Account Security:

• Secure login with password protection
• Email notifications for account changes
• Session timeout for inactive users
• Option to log out from all devices

Technical Support

We provide comprehensive technical support to ensure smooth access to your premium services:

Support Channels:

• Email Support: support@planmymoney.in (24-48 hour response)
• Help Center: Comprehensive FAQ and troubleshooting guides
• Contact Form: Quick assistance request form
• Social Media: Updates and quick responses on our social channels

Premium Support Benefits:

• Priority response to support tickets
• Dedicated email support for premium subscribers
• Advanced troubleshooting assistance
• Feature request consideration for premium users

Common Support Issues:

• Payment processing and activation issues
• Account access and password reset
• Feature functionality questions
• Browser compatibility problems
• Data export and calculation queries

Refund Policy

We stand behind the quality of our digital services and offer a fair refund policy:

Refund Conditions:

• 7-Day Guarantee: Full refund if requested within 7 days of purchase
• Technical Issues: Refund available if we cannot resolve access problems
• Billing Errors: Immediate refund for any incorrect charges
• Duplicate Payments: Automatic refund for accidental double payments

Refund Process:

• Contact our support team with your refund request
• Provide order details and reason for refund
• Refund processed within 5-7 business days
• Amount credited back to original payment method

Troubleshooting Guide

Quick solutions for common access and functionality issues:

Activation Issues:

• Payment not reflecting: Wait 15 minutes, then check account status
• Premium features not visible: Log out and log back in
• Email confirmation missing: Check spam folder or contact support
• Account not upgraded: Verify payment completion with bank

Access Problems:

• Login issues: Reset password or clear browser cache
• Features not loading: Disable ad blockers or try different browser
• Calculation errors: Refresh page or try incognito mode
• Mobile responsiveness: Ensure latest browser version

Performance Issues:

• Slow loading: Check internet connection or try different device
• Feature timeouts: Refresh page and try again
• Export problems: Disable popup blockers
• Session expired: Log in again to continue

Contact Support

Need help with your premium service? Our support team is here to assist you with any questions or technical issues.

When Contacting Support, Please Include:

• Your registered email address
• Order/Transaction ID (if available)
• Detailed description of the issue
• Screenshots of error messages (if applicable)
• Browser and device information
• Steps you've already tried to resolve the issue